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Quality Of Service

Quality Of Service

Leadership

The Oakland organisation have attained the IS0 9001:2008 and ISO 14001:2004 EMS quality certifications through the highly acclaimed Lloyds register. Our quality procedures ensure a quality service is provided to our clients through several mechanisms. Our organisation depends on its customers and we therefore strive to understand current and future customer needs, meet customer requirements and exceed customer expectations

Involvement of People

People at all levels are the essence of our organisation and their full involvement enables their abilities to be used for the organisation's and ultimately our clients benefit.

Process Approach

The desired result is achieved more efficiently now that our related resources and activities are managed as a process.

Leadership

Our organisation leaders have established unity of purpose and direction for our organisation They have created and maintain the internal environment in which people become fully involved In achieving the organisation's objectives.

System Approach To Management

Identifying, understanding and managing a system of interrelated processes as a system contributes to Oakland’s effectiveness and efficiency in achieving our objectives.

Continued Improvement

Continual improvement of Oakland’s overall performance are a permanent objective of our organisation Factual Approach To Decision Making. Effective decisions are now all based on the analysis of data and information.

Environmental Policy Statement

Oakland maintain an Environmental Policy Statement for all aspects of our Service & Company. For more information please click here.

News Articles

How Air Conditioners Work

10 February, 2013

This post from Oakland breaks down the main processes at work inside your air conditioning system and explains them in


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Why bother renting an air conditioning unit when you can just buy one? In fact, renting an air conditioning unit


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Heat Pump Installers

23 September, 2010

In this post, Oakland explain the ease of service which they offer when installing heat pumps at your property, and


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