Quality of Oaklands Service
Learn about our Quality of Service ProceduresThe Oakland organisation have attained the IS0 9001(2000) quality qualification through the highly acclaimed Lloyds register. Our quality procedures ensure a quality service is provided to our clients through several mechanisms.
Our organisation depends on its customers and we therefore strive to understand current and future customer needs, meet customer requirements and exceed customer expectations
LeadershipOur organisation leaders have established unity of purpose and direction for our organisation They have created and maintain the internal environment in which people become fully involved In achieving the organisation's objectives.
Involvement of PeoplePeople at all levels are the essence of our organisation and their full involvement enables their abilities to be used for the organisation's and ultimately our clients benefit.
Process ApproachThe desired result is achieved more efficiently now that our related resources and activities are managed as a process.
System Approach To Management
Identifying, understanding and managing a system of interrelated processes as a system contributes to Oakland’s effectiveness and efficiency in achieving our objectives.
Continued ImprovementContinual improvement of Oakland’s overall performance are a permanent objective of our organisation Factual Approach To Decision Making. Effective decisions are now all based on the analysis of data and information.
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